Sara International Travel Umrah packages

About Sara International

Founded 1994 by Imam Zameer Sattaur (site also says 'since 1993' / '30+ years' in places). Google 4.6 with '611+ reviews' is self-reported on the agency's own site (not independently verified). Footer shows 'Umrah License Number 17002', IATA accreditation and an ATOL badge (UK scheme). BBB: third-party directory says not accredited with several complaints, some unanswered - no bbb.org profile located, so left null. Trustpilot page exists (mostly positive, one fund-mishandling allegation) but score not captured. ComplaintsBoard complaints from 2012-2015 concern Hajj packages; company says it repaid 2014 Hajj pilgrims. Deposit per Terms: 25% of package price due 120 days before departure, next 25% at 90 days, balance 50% at 60 days (Hajj deposit $2,500). Cancellation fees (Umrah): $500 if >90 days out, $1,000 at 60 days, $1,500 at 30 days, $2,000 within 30 days; refunds within 21 business days; written requests only. Package pages have internal inconsistencies (header vs itinerary dates and hotel names, e.g. Elaf Taiba vs Movenpick Anwar Al Madinah) - header values are used below. A 'Global Sisters Umrah' women's departure (July 2026) was listed. Site warns about impostor callers. Also sells side trips (Istanbul, Cairo, Aqsa, India) with Umrah.